FAQs

Most Popular Questions

How can I report a message or profile or any other issue on Soulmate?

You can visit help section and post your issue along with the profile ID of the reported user. This issue will be addresses in maximum 24 hours and necessary action will be taken immediately against the reported user if found guilty.

Can i register my Soulmate profile free on mysoulmate.online site or app?

Yes! registering your profile is free on mysoulmate.uk site and app. Doing so,you become a free member of mysoulmate.

How Do I login?

Visit mysoulmate.uk on the home page click on the register button and enter your details. Complete the registeration and verify you email or mobile as and when asked and you will be able to login to your account.

I forgot my password.what should i do ?

Visit https://mysoulmate.uk/forget-password click on the above link and enter your "email provided at the time of registration". send password reset link on email and click on the link and change the password through your registered email.

How do I add my photograph to my Soulmate site?

Visit your profile dashboard on mysoulmate.uk site or app. Click on my profile and edit the images to add more images with your profile. click on "upload or drag your image here" select the image from your folder and click on "upload image"

What are the Benefits of becoming a premium member?

There are so many benefits of becoming a premium member like you can view full profile, show interest on any profile,show image,and you can do chat and phone calls.

If I have an issue.What can i do?

visit https://mysoulmate.uk/help Enter your email,category,subject and describe your issue in detail and click on the "create support ticket ".your ticket no. will be created.you may contact us by filling out the form.We review each inquiry and will typically respond within 24-48 hours

What are the payment options available?

Online payment option is secure and the fastest way of activating your service. Paypal, Stripe are online payment options available.

How do I add my relationship story?

If your relationship or marriage has been initiated through Soulmate and you want to share your relationship success story with us,Go to home page of our website or app navigation options and Click on "Submit Your Story"to add it onto our site. Your success story is a motivation to us as well as our members. So please do add your story and couple Photograph to our list of success stories.

How do I send my contact information to other members?

As a premium member,you can send personalized messages with your contact information via direct chat.

What is Advance search?

Advance search is a detailed search and will give you better result Options on mother tongue, disability, location, and lifestyle besides age, religion, caste/division, education and 'show results posted on' will be displayed. Login using your Soulmate ID and Password and search for any matching profile

Can I use the same e-mail ID for multiple registrations?

No. You can not create multiple profiles using the same e-mail ID.
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Disclaimer: Soulmate is not an escort service. Soulmate in no way, shape or form supports escorts or prostitutes using our website for personal gain. Profiles suspect of this usage will be addressed by the Soulmate Misconduct Team and banned from our website.